Please select the product or policy below to view the applicable refund, cancellation, or credit information.
Season Passes and/or Full-Season Rentals are refundable if cancelled on or before November 15 of the current season.
After November 15, refunds or credits will be considered for serious injury, major medical condition, or relocation only.
A letter from a Medical Doctor must support refund requests for a medical condition or injury. A letter from an employer outlining the transfer and employment location must support refund requests for relocation.
Family Passes and Family Full-Season Rentals include all family members. No partial refunds will be provided for individual family members.
Prorated Refund Scale
For approved Season Pass and/or Full-Season Rental refund requests due to serious injury, major medical condition, or relocation after November 15, refunds are based on the following prorated scale:
| On or before November 15 | 100% refund. No administration fee. |
| November 16 to December 15 | 75% refund, less a $35.00 administration fee. |
| December 16 to January 15 | 50% refund, less a $35.00 administration fee. |
| January 16 to February 28 | 25% refund, less a $35.00 administration fee. |
| After February 28 | No refund. |
No refund requests will be accepted after March 1 of the current season.
Submitting a Refund Request
Refund requests must be submitted by email to kelly@snowvalley.ca or guestservices@snowvalley.ca.
Telephone conversations with Snow Valley employees do not constitute an official request.
Lesson programs are NON-refundable.
Participants who cannot continue due to illness or injury supported by a doctor's note will be credited the prorated value of the remaining lesson(s).
Credits will be considered once written notice and supporting documents are submitted to Snow Valley.
Private Lesson Cancellation
At least 24 hours' notice is required.
We understand you may need to cancel a lesson last minute due to illness. We do ask that you give us as much notice as possible, as we will need to adjust staffing levels.
Please call the Private Lesson Booking desk at 587-416-2503 and leave a message. Messages can be left 24 hours a day.
Please be aware that cancelling the day of your lesson may incur a $50.00 rebooking fee.
Private Lesson Rebooking
Private lessons can be rebooked once without penalty with 24 hours' notice.
Additional rebookings will incur a $50.00 administration fee per change.
"No shows" will not be compensated.
Lift Tickets and Daily Rentals are NON-refundable.
Lift Tickets and Daily Rentals are valid only for the date for which they were purchased and are non-transferable.
No refunds or credits will be provided for unused or partially used Lift Tickets or Daily Rentals, except when Snow Valley closes the ski hill and is unable to honour the Lift Ticket or Daily Rental for the date purchased. In this case, a credit will be provided.
Snow Valley may close, limit operations and/or postpone lesson programming when there is extreme cold or severe weather. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley and may occur without an official warning issued by Environment Canada.
When lesson programming is affected by extreme weather, all affected customers will be notified via email and we will make every effort to reschedule the lessons to a later date. If rescheduling is not possible, affected customers will be issued a resort credit for the value amount of the cancelled lesson.
When Lift Tickets or Daily Rentals are affected by a hill closure, affected customers will be issued a credit for the value of the Lift Ticket or Daily Rental that Snow Valley is unable to honour.
Please check www.snowvalley.ca or phone 780-434-3991 for current conditions and operating status.
Family Pass Eligibility
Immediate Family Members are defined as up to two (2) parents, or a combination of a parent and guardian, and dependent children under 18 years of age, all residing at the same residence, up to a maximum of five (5) family members.
Proof of guardianship and/or age may be requested.
Season Pass Requirements & Validity
A Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement must be signed before a pass is issued. A parent or legal guardian must sign the Waiver of Liability for pass holders under the age of 18.
Season Passes are valid from opening day to mid-March.
There is no guarantee on season length, as we may open or close earlier than expected due to factors beyond our control. No credit is given for late opening or early closures.
Proof of age and address will be required when picking up Passes.
Pass, Ticket & Rental Use
All Season Passes, Lift and Lesson Tickets, and Seasonal and Daily Rentals are non-transferable and are to be used only by the registered guest.
Any misuse of a Season Pass, Lift Ticket, or Lesson Ticket may result in loss of privileges without compensation. This includes, but is not limited to, sharing your pass or ticket with another person, using another person's pass or ticket, or misrepresenting your own or another person's age.
All RFID Cards remain the property of Snow Valley.
Snow Valley reserves the right to revoke access due to misuse or abusive behaviour towards Guests or Staff.