Refunds

Season Passes and/or Full-Season Rentals are refundable if cancelled on or before November 15 of the current season.

After November 15, refunds or credits will be considered for serious injury, major medical condition, or relocation only.

A letter from a Medical Doctor must support refund requests for a medical condition or injury. A letter from an employer outlining the transfer and employment location must support refund requests for relocation.

Family Passes and Family Full-Season Rentals include all family members. No partial refunds will be provided for individual family members.

Prorated Refund Scale

For approved Season Pass and/or Full-Season Rental refund requests due to serious injury, major medical condition, or relocation after November 15, refunds are based on the following prorated scale:

No refund requests will be accepted after March 1 of the current season.

Submitting a Refund Request

Refund requests must be submitted by email to kelly@snowvalley.ca or guestservices@snowvalley.ca.

Telephone conversations with Snow Valley employees do not constitute an official request.

Lesson programs are NON-refundable.

Participants who cannot continue due to illness or injury supported by a doctor's note will be credited the prorated value of the remaining lesson(s).

Credits will be considered once written notice and supporting documents are submitted to Snow Valley.

• We require a minimum of 24 hours’ notice if you are unable to attend your lesson for any reason.
• What does Private Lesson cancellation mean?
  • A cancellation means you are unable to attend your scheduled lesson time. Upon confirmed cancellation request (request form here), the lesson will be removed from that time slot and you will reschedule the lesson for a later date.
  • For individual private lessons:
    • The lesson value can be held on your account as a resort credit to use toward a future lesson or purchase with Snow Valley. Resort credits do not expire.
  • For lesson bundles:
    • These lessons cannot be converted to resort credits and must be rescheduled within the same season. They do not transfer to the following season.
  • Private Lessons are non-refundable.
• Late Cancellations (Less Than 24 Hours)
  • If you cancel with less than 24 hours’ notice, a $50 cancellation fee will apply in order to reschedule the lesson. Otherwise, the lesson may be forfeited.
  • Please contact our Private Lesson Coordinator at lessons@snowvalley.ca if you are cancelling.
  • No shows will not be compensated.
• Rescheduling Policy
  • Each Private Lesson includes one free rescheduling so long as it respects our cancellation policy laid out above.
  • Additional reschedules beyond the first will be subject to a $50 administrative fee per change.

For any other questions, feel email our Private Lesson Coordinator at lessons@snowvalley.ca.

Lift Tickets and Daily Rentals are NON-refundable.

Lift Tickets and Daily Rentals are valid only for the date for which they were purchased and are non-transferable.

No refunds or credits will be provided for unused or partially used Lift Tickets or Daily Rentals, except when Snow Valley closes the ski hill and is unable to honour the Lift Ticket or Daily Rental for the date purchased. In this case, a credit will be provided.

Snow Valley may close, limit operations and/or postpone lesson programming when there is extreme cold or severe weather. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley and may occur without an official warning issued by Environment Canada.

When lesson programming is affected by extreme weather, all affected customers will be notified via email and we will make every effort to reschedule the lessons to a later date. If rescheduling is not possible, affected customers will be issued a resort credit for the value amount of the cancelled lesson.

When Lift Tickets or Daily Rentals are affected by a hill closure, affected customers will be issued a credit for the value of the Lift Ticket or Daily Rental that Snow Valley is unable to honour.

Please check www.snowvalley.ca or phone 780-434-3991 for current conditions and operating status.

Family Pass Eligibility

Immediate Family Members are defined as up to two (2) parents, or a combination of a parent and guardian, and dependent children under 18 years of age, all residing at the same residence, up to a maximum of five (5) family members.

Proof of guardianship and/or age may be requested.

Season Pass Requirements & Validity

A Release of Liability, Waiver of Claims, Assumption of Risk and Indemnity Agreement must be signed before a pass is issued. A parent or legal guardian must sign the Waiver of Liability for pass holders under the age of 18.

Season Passes are valid from opening day to mid-March.

There is no guarantee on season length, as we may open or close earlier than expected due to factors beyond our control. No credit is given for late opening or early closures.

Proof of age and address will be required when picking up Passes.

Pass, Ticket & Rental Use

All Season Passes, Lift and Lesson Tickets, and Seasonal and Daily Rentals are non-transferable and are to be used only by the registered guest.

Any misuse of a Season Pass, Lift Ticket, or Lesson Ticket may result in loss of privileges without compensation. This includes, but is not limited to, sharing your pass or ticket with another person, using another person's pass or ticket, or misrepresenting your own or another person's age.

All RFID Cards remain the property of Snow Valley.

Snow Valley reserves the right to revoke access due to misuse or abusive behaviour towards Guests or Staff.