New Webstore FAQ

New Webstore FAQ

Here are the most common questions we’ve been getting about our new webstore:

Do I need to make a new account?

Yes, because this is an entirely new system, all webstore users will need to make a new account.

Where do I find Group Lessons in the webstore?

Once in the webstore, Group Lessons are up in the header/menu. On a mobile, click the 3 horizontal lines at the top right to open the menu.

If you do not see the Group Lessons there, do a hard refresh of the webstore in your browser (Ctrl + Shift + R), or clear your cache and try again. This should make them show up.

How do I apply my Season Pass Holder discount on multi-week lessons?

The discount is reflected in the fact that Season Pass Holders do not need to add the lift ticket add-ons to the lesson. This is a savings of 25% compared to those without Season Passes.

Do I get a Season Pass Holder redemption code like in prior years?

No. With this new system, there is no need for Season Pass Holder redemption code. To enjoy your Season Pass Holder lesson benefits, enjoy skipping the lift-ticket add-ons for all group & private lesson products. This is a 25% savings compared to those without Season Passes.

Are the Season Pass Prices in the webstore already discounted?

Yes. The Season Pass products in the webstore are already discounted off the regular rate. You can see the rates all season long on the Season Pass Page here.

Why won’t my photo upload?

It is likely an incorrect file type. Most photos file types (.jpg, .png) will work. Apple users please note that ‘.heic’ files will not upload. Please use a compatible file type.

Do I need to get a new RFID card?

Yes. Even if you have an RFID card from a previous season, it will need to be replaced. Visit a pick-up box or our Guest Services desk once we open for the winter season to get your new card.

What do I do if I am still having issues?

Our Guest Services team is here to help (780-434-3991 press 1 when prompted, or email sales@snowvalley.ca). If you call and there’s no answer, just leave a message and we’ll get back to you as soon as we can.

Thank you for your patience and understanding as we navigate this new system together.

See you on the slopes soon!