- 2023-24 Season Passes: Are refundable if cancelled before November 15 of the current season. After November 15, refunds or credits considered for serious injury, major medical condition or relocation only. A letter from a Doctor must support refunds for medical condition or injury. A letter from an employer outlining transfer and employment location must support refunds for relocation.
- Family Passes include all family members, no partial refunds for individual members.
Lesson Programs: Are NON-refundable. Participants who cannot continue due to illness or injury supported by a doctor’s note, will be credited the pro-rated value of the remaining lesson(s) Credits considered once written notice and supporting documents are submitted to Guest Services. Credits are pro-rated to the date pass/lesson pass are returned.
Cancellation of Private: 24 hours notice required.
We understand you may need to cancel a lesson last minute due to illness, we do ask that you give us as much notice as possible as we will need to adjust staffing levels. Please call 780.434.3991 ext. 242 and leave a message available 24 hour a day. Please be aware cancelling with less than 24 hours notice will incur a $50.00 cancellation fee.Private Lesson Rebooking: 24 Hours notice required.
With at least 24-hours notice, each private lesson can rebooked once without penalty. Additional rebookings for the same lesson will incur a $50.00 rebooking fee per change. Please be aware that rebookings with less than 24 hours notice will incur a $50.00 rebooking fee."No Shows" will not be compensated.
All refunds are subject to a $35.00 administration fee.
Email requests to kelly@snowvalley.ca or bring a letter to Snow Valley Guest Services.
Telephone conversations with Snow Valley employees does not constitute an official request.
No requests accepted after March 1, of the current season.