COVID-19 FAQ

FAQ & Safety

We are looking forward to a great season and hope you can join us again.

However, skiing and snowboarding will be different this year due to COVID-19 and we want to make sure you are aware of all the impacts COVID-19 will have on your visit to Snow Valley. You can scroll down to click on specific questions. This page will be updated regularly as protocols are updated but we wanted to share with you our current plans with regards to operations. These plans are based on government guidance, numerous discussions and meetings with our ski areas association and other local ski areas, and are made to ensure the health and safety of you and our staff.

2m apart everywhere.

Families/Cohorts can ride together.

Two on the triple chair.

Two on the quad chair.

2m apart on the carpet lifts.

Wash hands frequently.

A mask or face covering is required.

Stay home if unwell.

Click here for additional FAQ

COVID Related FAQ

What will be different this year?

On the hill, we expect to offer you the same fun and friendly experience that you've come to expect. All lifts and runs will be open and our Terrain Parks will also be open as usual. However, the major changes that you will notice is that our hours are different and you must book ahead by making a reservation to come skiing or snowboarding. Season Pass holders will not be required to book however they will be required to scan their pass at each lift.

Will masks be required?

Yes, masks or face coverings are required whether you're inside the lodge or on the hill.

What are your hours of operation?

In a regular season, we are open weekdays from 9:00 am until 9:00 pm and on weekends and holidays from 9:00am until 5:00 pm. On each weekday, we normally host hundreds of students on school field trips. However, from what we know at this time, all school field trips are cancelled. This is a major loss for all local ski areas and we have to find a way to reduce our expenses to account for this loss of revenue.

At this time, to reduce our operating costs given this significant loss in revenue, our plan is to be open from 9:00 am to 5:00 pm on weekends but only from 5:00 pm to 9:00 pm on weekdays. Thursdays the hours will be 1:30 pm to 9:00 pm. We will extend our hours to 9:00 am until 9:00 pm on holiday weekdays, school PD days and Teachers Convention days.

Check our conditions page for more details on our hours of operation.

If the local school boards decide that school field trips can go ahead (and we have many already booked for this upcoming season), then our weekday hours will revert back to being open from 9:00 am to 9:00 pm on days when we have field trips booked or if there is a PD day scheduled. And if all restrictions are lifted, our hours will revert back to normal.

Our regular hours of operation during the open season are as follows:

  • Monday to Friday: 5:00 pm - 9:00 pm
  • Saturday and Sunday: 9:00 am - 5:00 pm

Plan ahead

To allow for appropriate physical distancing we may need to limit the number of people on the hill and we will definitely need to limit the number of people in the chalet. In order to potentially limit how many people can come to Snow Valley and also to enable contact tracing, everyone (except passholders) coming skiing or snowboarding must book in advance by making a reservation. No advance reservation, no ticket, no skiing.

This will be a new experience both for us and for you so we appreciate your patience as this system goes into effect. On the relevant pages of our website (season passes and lift tickets ) you will find information on making a reservation. Lessons have always required advance booking so few changes are expected in these areas.

Picking up lift tickets

EVERYONE must pick up a lift ticket when they come to the hill EXCEPT Season Passholders. Passholders just need to show their pass at the lift to the ticket scanner, they don't need to book ahead unless they have season equipment rentals. For everyone else, we will check your reservation on arrival and then print your ticket. We will have ticket scanners on both chairlifts and carpet lifts so be sure to have your ticket or pass on at all times.

Lift tickets can be bought for the whole day, for four hour time periods (9am to 1pm, 1pm to 5pm or 5pm to 9pm). Food Bank Friday will still run however, instead of a food donation, we will have a $2.00 monetary donations built in to each ticket (on Fridays) that will go directly to the Edmonton Food Bank.

To help us limit how many people are in the chalet, we have opened our outside facing ticket window with additional signage.

Passholder reservations and lift tickets

Only passholders with season equipment rentals must book ahead so we can have your rentals ready for you when you arrive. Just show your pass at any lift and away you go! If you don't have equipment rentals, you don't need to book ahead of time.

Will there be food services?

Yes, the Downhill Grill will be open. However, the selection will be limited and the line-up will be setup to ensure physical distancing of 2m can be maintained.

Can I book a lift ticket on the same day I want to come and ride?

For day snowboarding or skiing, you must plan ahead and buy a lift ticket online before you come to the hill. If we are already at our preset capacity on the hill, then you won't be able to buy a ticket for that day. If there is space available, you can of course buy a ticket online on the day you want to come. However, you cannot buy a lift ticket at reception, all lift tickets must be bought online before coming to the hill.

What is going on with rentals?

For season rentals and lesson programs, you will be required to come at our pre-set dates to have your information filled out. This will make your rental experience quicker when you visit and we'll be able to set your equipment before your arrival.

Please note that not all equipment can always be set up before arrival, due to business levels.

Rentals associated with lessons are valid for the duration of the lesson only. If you would like to stay and use your rentals after your lesson is completed, you must purchase an additional 4hr rental package.

Will you be accepting cash?

Yes. However, to limit the potential spread of COVID-19, we would rather receive payment to by card (touchless preferred). We accept debit, VISA and Mastercard for payment online or at the hill.

New this year, you can load money onto any Snow Valley card (either a gift card OR your season pass card) that you can use online or at the hill.

What is the refund policy?

Please click HERE to view the full refund policy.

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