FAQ & Safety

FAQ & Safety

Safety On The Slopes

Whether you are just a beginner or an expert, a skier or a snowboarder, a day on the slopes is very exciting. It can also be intimidating for anyone who is just learning. The following Trip Safety Guidelines will navigate you through some of the key areas of preparing yourself for your trip to Snow Valley.

There are many things to remember when preparing for your ski or snowboard trip. While the day will be fun, there are also some rules that must be followed. The rules are in place for a reason, primarily safety of yourself and others. Snow Valley wants you to enjoy yourself, and also want you to be safe. Please view our online guidelines to learn about ski area etiquette, safety tips, and important hill signage.

Once you are on the slopes, always be aware of fellow skiers and riders in order to avoid collisions. Know your limits. All runs, as well as the terrain park, have different levels of expertise required. Don’t bow to peer pressure and attempt a run or jump that is beyond your ability. Make sure you know what expertise level the run is marked for and only go into the areas that are within your ability.

Snow Valley recommends wearing helmets for skiing and riding. Helmets are mandatory in both the Advanced and Beginner Terrain Parks. Skiers and snowboarders are encouraged to educate themselves on the benefits and limitations of helmet usage. The primary safety consideration, and obligation under the Alpine Responsibility Code, is to ski and ride in a controlled and responsible manner.


What are your hours of operation?

Our regular hours of operation during the open season are as follows:

  • Monday to Friday: 9:00am - 9:00pm
  • Saturday and Sunday: 9:00am - 5:00pm

For other times click here

How do I get to Snow Valley?

We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Turn right (west) at the traffic lights 300m ahead where there is a wooden sign that says "Whitemud Park". Follow the road down the hill and under the Freeway overpass that will lead you to our parking lot.

Click here to see a map

How do I sign up for lessons?

There are two ways you can sign up for all our lessons.

  1. Over the phone @ (780) 434-3991: We do registration for lessons over the phone with a Visa or Mastercard.
  2. In person: You can come down and sign up in person at Guest Services.

How do I get a job at Snow Valley?

Visit our Employment section from the About Us tab at the top right of this page. Follow the prompts and fill out our online application. Even though most of our hiring is done in the fall, several jobs do become available throughout the season. We keep all applications on file and will contact you if a position does become available.

Can I take the bus to Snow Valley?

Public transportation to the front door of Snow Valley is not available. However, there are several bus stops at the entrance of Whitemud Park and on the north side of Whitemud Freeway. The north side of Whitemud Freeway also features a sidewalk that leads right down to Snow Valley.

Can I get something to eat while I'm at Snow Valley?

Yes, you can get something to eat here. We have an extensive concession menu including burgers and fries as well as salads, sandwiches and soups. There is also a breakfast menu that we serve daily between 9:00 am and 10:30 am. The main menu is served the rest of the day. There are also vending machines available with bagged snacks and bottled drinks. Please note: Items from the grill will not be available 1 hour before closing (after 8:00 pm on weekdays and 4:00 pm on weekends).

Do you have a terrain park? What features do you have in the terrain park?

We actually have 2 Terrain Parks. The Beginner Terrain Park has smaller features that make learning much easier and more forgiving. Our Advanced Terrain Park has comparatively larger features and requires more skill to use the features properly. For a list of features click here: Terrain Park.

Can I book my wedding reception at Snow Valley?

Yes, you can book the lodge for wedding receptions, or any kind of event, from May to October. We feature a complete banquet and catering department and bookings are now being accepted for the Rainbow Valley Chalet boardrooms. For further information, please visit The Lodge at Snow Valley website.

What is the refund policy?

Please click HERE to view the full refund policy.

Do you offer 'tubing' at Snow Valley?

No, unfortunately, Snow Valley no longer offers snow tubing.

Is there a campground at Snow Valley?

Yes! Rainbow Valley Campground is located immediately next to Snow Valley. For more information on the campground please visit www.rainbow-valley.com

Is there a weather policy for really cold days?

In the event of extreme weather conditions, Snow Valley may limit some facility operations. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley. Please keep posted to our website www.snowvalley.ca or phone 780-434-3991 to check current conditions and operating status.

Alpine Responsibility Code

There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.

  1. Always stay in control. You must be able to stop, or avoid other people or objects.
  2. People ahead of you have the right-of-way. It is your responsibility to avoid them.
  3. Do not stop where you obstruct a trail, or are not visible from above.
  4. Before starting downhill or merging onto a trail, look uphill and yield to others.
  5. If you are involved in or witness a collision/accident you must remain at the scene and identify yourself to the Ski Patrol.
  6. Always use proper devices to help prevent runaway equipment.
  7. Observe and obey all posted signs and warnings.
  8. Keep off closed trails and obey area closures.
  9. You must not use lifts or terrain if your ability is impaired through the use of alcohol or drugs.
  10. You must have sufficient physical dexterity, ability, and knowledge to safely load, ride, and unload lifts. If in doubt, ask the lift attendant.
Season Pass Sale

Why Buy Before You're Ready,
Rent First!

Contact Us
© 2019 Snow Valley. All rights reserved.