FAQ

We can't wait to see you on your visit! We hope that the list below helps prepare you for your Aerial Park adventure! If you have any questions that aren't answered below, please contact us by phone at 780-434-3991 or by email at aerialpark@snowvalley.ca

Click here for COVID-19 specific questions.

Click here for a PDF version of the Frequently Asked Questions.

What are your hours of operation?

Our regular hours of operation during the open season are:

  • Monday to Sunday: 9:00am - 9:00pm
  • We are open holidays too!
  • How do I get to Snow Valley Aerial Park?

    Our address is 13204 Rainbow Valley Road. We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Turn right (west) at the traffic lights 300m ahead where there is a wooden sign that says "Whitemud Park". Follow the road down the hill and under the Freeway overpass that will lead you to our parking lot.

    Is the Aerial Park for kids or adults?

    Our Aerial Park is for everyone! From the timid to the ninja warrior, there is something here for all ages who meet our minimum height (minimum 125cm tall) and maximum waist (maximum 150cm waist) restrictions.

    How athletic do you have to be?

    Our Aerial Park is “challenge-by-choice” which allows you to choose your own difficulty! With over 100 different games, there is something for everyone. There are many stairs and reaching overhead is required to use our smart belay system.

    What should I wear? What should I bring?

    You should wear any type of athletic clothing that is easy to move in and closed-toe shoes. Layers are always a good idea too! Once you get moving on the tower you’ll heat up quickly. Check the forecast - if there is a chance of rain, bring a rain jacket! Please be aware that the harnesses can rub against your clothing and cause small ‘pulls’, although this is quite rare.

    You can wear your hat and glasses/sunglasses on the tower. We strongly recommend the use of a glasses retainer to help keep the glasses attached to your head. Just ask for one during your ground school orientation!

    Remember to bring your own water bottle! You can leave it at the bottom of the tower and come down for water or a break any time during your climbing time.

    You can wear your watch on the tower, but we recommend removing any jewelry prior to climbing. Rings especially pose a risk of injury. We have small lockers at the base of the tower to lock up your car keys, wallet, jewellery, etc. (free of charge).

    Some people like to wear gloves and prefer the protection and extra grip, while some find wearing gloves to be more difficult. Due to COVID-19, all gloves must be sanitized immediately before being used on the tower.

    Can I book a time online?

    YES! ALL reservations must be made online in advance. Make sure to book early as many of our weekend days sell out before we even open for the day.

    How long do I get to spend on the Aerial Park?

    Aerial Park bookings are all 2 hours long. This includes a ~15 minute orientation/ground school, which means that your climb will be about 1h45m or so before your booking time is up. If you purchase a Frequent Climber Card before your first climb, you will attend ground school/orientation that time, but will be allowed to skip it if you visit us again! This will give you a FULL 2 hours of climbing time with your 2 hour booking.

    What is your cancellation policy?

    Please give us at least 24 hours’ notice to change your reservation time.

    What happens if it is raining?

    The tower is open rain or shine! There is no additional risk to climbing while it's raining. However, if there is a torrential downpour, thunder/lightning, or heavy winds, we will evacuate the tower. We will bring you to a safe location where you will wait for 30 minutes. If the storm has not passed by that point, we will issue a rain check for you to return at another time.

    Are there size/weight restrictions?

    Our minimum height requirement is 125cm. Our ground level course is available to anyone between 125cm-140cm ONLY. Guests that are between 125cm-140cm can also access the upper levels with a paid chaperone. This chaperone must be over 140cm, at least 14 years-old, and able to follow the shorter person or group around and assist them. Anyone over 140cm can have access to the upper levels without a chaperone but will not be able to access the ground level course.

    There is no maximum weight.

    There maximum waist size is 59" to fit in the harnesses.

    Can I participate if I am pregnant?

    No. The risk is too high. You also cannot be a chaperone. The chaperone must be able to wear a harness and follow the group through the obstacles to assist in hard to reach areas.

    Do you have options for people with disabilities?

    We are a very adaptable team and have some resources and equipment on-hand to make the Aerial Park as inclusive as possible. Give us a call to see if we can meet your needs. We would love to create a great experience, incorporating your access requirements with our tower design!

    Do I need to bring a harness, helmet, or rock climbing shoes?

    No. Our tower design and safety systems/procedures require our own specific equipment for safe usage. Helmets are not required on our tower. This is one reason why we ask you to remove everything from your pockets (to prevent the possibility of objects falling from above). No special footwear is required; just closed-toe shoes that fit snug and comfortable.

    Is it okay if I am late?

    Unfortunately, no. Please be on time. Our Ground School orientations start on time. Please arrive 15 minutes early to complete the check-in procedure so that you are ready to go for your start time. If you are running late, please give us a call and we will move you to a later start time (depending on availability). The more notice we have, the more likely we will be able to accommodate you. If you do miss the start of your ground school, you will have to wait for the next available start time.

    Can I eat lunch there?

    Although we have picnic tables onsite, due to the current concerns over COVID-19, we ask that you limit your time at our facility to your climbing adventure and please don’t linger before or after your climb.

    How does the chaperoning work? What else do I need to know about supervising my kids?

    If your children/grandchildren are over 140cm, they do not need to be accompanied on the tower. If, however, any of them are under 140cm, they need to be accompanied by someone who is at least 14 years-old and over 140cm. This individual will need to stay with the shorter child for the duration of the climb.

    Each chaperone may supervise up to 3 children, as long as the whole group stays together as they climb around the tower.

    There is no childcare facility onsite. If you need to supervise children on the ground who are too small to climb and if it is not possible for you to find another adult to help, we can provide a Climbing Buddy to accompany your children on the tower while you stay with the others on the ground. Please call to inquire about availability and pricing.

    There are no activities for kids under 125cm directly at the tower. There are several walking paths departing from our parking lot that you can explore. We are planning to install a play area with climbing features for smaller children during the summer of 2020.

    If your kids are over 140 cm, we still require one adult/chaperone on site while your kids are climbing, however it does not have to be their legal guardian. The legal guardian must sign the online waiver in advance if they are coming down with another adult.

    We acknowledge that non-participating parents/guardians of children may need to be present, we kindly ask that non-participants and spectators refrain from entering the facility and grounds. This is part of our effort to minimize the amount of people present at the facility due to COVID-19.

    Do I have to go through ground school again if I have been there before?

    Yes you do, unless you have invested in the Frequent Climber Card or you are an Aerial Park Seasons Pass holder. Purchasing the Frequent Climber Card allows you to bypass the orientation after attending one full Ground School and signing off on an additional waiver. If you haven’t purchased this option, you will be required to complete the Ground School orientation upon each visit.

    What happens if I need to take a break, get some water, or go to the washroom?

    It is no problem! You can drink water on the ground level with your harness on as long as you stay within the fenced area. If you have to use the bathroom, just let a Guide know. They’ll help you get out of your harness and when you return, they’ll help you get back in and up climbing. This also applies to parents who are escorting children to the washroom. To maximize your time on the tower, we recommend visiting the bathroom before your start time, as your climbing end time does not change if you are off the tower.

    Can I bring my cell phone up on the tower to take pictures?

    No, you are not permitted to bring anything up the tower with you. This is to ensure that nothing falls on the people below you. HOWEVER, we do have a free photo service! Give your email to Guest Services when you check in and ask Guides for photos while on the tower. You’ll receive an email with your photos later that day. You can leave your cell phone in a free locker at the base of the tower.

    What happens if I fall?

    Our harness and lanyard system will only let you fall a short distance before catching you. Once you catch your breath, you can get back onto the element yourself or one of our well-trained Guides can assist you if you’re having difficulty. If required, we’ll send a simple pulley system out to you and walk you through each step to get you back up and climbing.

    What happens if I get hurt?

    While we work hard to minimize the risk to you at the Aerial Park, there is some inherent risk in participating. All of our Guides are certified in First Aid and have gone through extensive training to ensure that we provide the best service we can in case of an injury. If you are hurt on the tower but able to walk, notify a Guide either on the tower or the ground. We will provide first aid. If you are hurt while on an element, call for help and our Guides will lower you to the ground where we can continue first aid and ensure you receive additional assistance, if needed.

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