FAQ

We can't wait to see you on your visit! We hope that the list below helps prepare you for your Aerial Park adventure! If you have any questions that aren't answered below, please contact us by phone at 780-434-3991 or by email at aerialpark@snowvalley.ca

Learn more about :

 

Mask Requirements: (Updated Sept 2, 2021) As per the City of Edmonton's bylaw, masks are required in all publicly-accessible indoor places, including at Guest Services, in washrooms, the lodge, or any other other indoor spaces.
Masks are optional when climbing on the Aerial Park and while at Target Golf, Sluice Mining, or while hanging out outdoors on the grounds.

What are your hours of operation?

Many attractions have slightly different hours. For the full, most up-to-date hours, please check out our hours page here.

Our aerial park tower hours of operation for 2021 are:

June July & August September
  • Thursdays: 5:00pm - 9:00pm
  • Fridays: 5:00pm - 10:00pm
  • Saturdays: 9:00am - 10:00pm
  • Sundays: 9:00am - 9:00pm
  • Sunday, Monday, Tuesday, Thursday: 9:00am - 9:00pm
  • Wednesday: 1:00pm - 9:00pm
  • Friday, Saturday: 9:00am - 10:00pm
  • Thursdays: 5:00pm - 9:00pm
  • Friday: 5:00pm - 9:00pm
  • Saturday & Sunday: 10:00am - 9:00pm

How do I get to Snow Valley Aerial Park?

Our address is 13204 Rainbow Valley Road. We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Turn right (west) at the traffic lights 300m ahead where there is a wooden sign that says "Whitemud Park". Follow the road down the hill and under the Freeway overpass that will lead you to our parking lot.

Is the Aerial Park for kids or adults?

Our Aerial Park is for everyone! From the timid to the ninja warrior, there is something here for all ages who MUST meet our minimum height requirement (minimum height 125 centimeters or 4 foot 1 inch tall) and maximum waist (maximum 150 centimeter or 59 inch waist) restrictions. Kids under 140cm WILL struggle on several elements on the upper course.

Can I get my photo taken on the tower?

Yes! Our guides all have cameras and are happy to take your photo up on the tower! PLEASE make sure that you ask a guide if you would like photos taken. To get a photo, you will have to give your email to the staff member at Check-In. Then, once you are on the tower, simply flag down a guide and they will be able to take your photo, which will be emailed to you at the end of the day. You may not bring your own phone/camera on the tower for safety reasons.

I got my photo taken on the Aerial Park but I can't find it. What do I do?

If you got an email/text with some photos: Make sure you scroll through them all! The photos are sent out in batches and your photo may be farther down in the album. If you are sure your photos are not there and you remember some photos being taken of you, please contact our Guest Services team who will be able to help you.

If you did not receive an email or text with photos: Did you ask a guide on the tower for photos of you? If yes, they should be on the way! Please wait at least 1 day for your photos to arrive and check your junk folder too. We use a company called "Fotaflo" to deliver the photos and those emails sometimes end up in the junk/spam folder. If you have checked and they still have not arrived: Do you remember filling in a photo form or giving your email/phone number to Guest Services? If not, please fill the form in now. Once the form is filled in, or if you had filled it in when at the tower, please contact our Guest Services team who will be able to help you.

How athletic do you have to be?

Our Aerial Park is “challenge-by-choice” which allows you to choose your own difficulty! With over 100 different games, there is something for everyone. There are many stairs and reaching overhead is required to use our smart belay system.

What should I wear? What should I bring?

You should wear any type of athletic clothing that is easy to move in and you MUST WEAR closed-toe shoes (no "crocs" or "walking sandals"). Layers are always a good idea too! Once you get moving on the tower you’ll heat up quickly. Check the forecast - if there is a chance of rain, bring a rain jacket! Please be aware that the harnesses can rub against your clothing and cause small ‘pulls’, although this is quite rare.

You can wear your hat and glasses/sunglasses on the tower. We strongly recommend the use of a glasses retainer to help keep the glasses attached to your head. Just ask for one during your ground school orientation!

Remember to bring your own water bottle! You can leave it at the bottom of the tower and come down for water or a break any time during your climbing time.

You can wear your watch on the tower, but we recommend removing any jewelry prior to climbing. Rings especially pose a risk of injury. We have small lockers at the base of the tower to lock up your car keys, wallet, jewellery, etc. (free of charge).

Some people like to wear gloves and prefer the protection and extra grip, while some find wearing gloves to be more difficult. It is up to you!

Do I have to book a time online?

ALL reservations must be made in advance. Make sure to book early as many of our weekend days sell out before we even open for the day. We strongly recommend booking online, but will accept bookings over the phone.

What happens if I am late?

Due to volume and limited capacity, our Ground School orientations must start on time. Be sure to arrive 15 minutes early to check-in at the Rainbow Valley Chalet then procede to the tower and be ready for your start time. If you miss the start of your ground school, you will forfeit your ticket.

How long do I get to spend on the Aerial Park Tower?

Aerial Park Tower adventures are 2 hours long. This includes a 15 minute Ground School orientation, which means that your climb will be about 1h 45m or so before your booking time is up.

What is your cancellation policy?

We require a minimum 24 hours’ notice to cancel or change your reservation time.

What happens if it is raining?

The tower is open rain or shine! There is no additional risk to climbing while it's raining. However, if there is a heavy downpour, thunder/lightning, or heavy winds, we will evacuate the tower. We will bring you to a safe location where you will wait for 30 minutes. If the storm has not passed by that point, we will issue a rain check for you to return at another time that season.

Are there size/weight restrictions?

Our minimum height requirement is 125cm or 4' foot 1" inches tall. Our ground level course is available to anyone between 125cm (49in) and 140cm (55in) ONLY. Guests that are between 125cm-140cm can also access the upper levels with a paid chaperone. This chaperone must be over 140cm, at least 14 years-old, and able to follow the shorter person or group around and assist them. Anyone over 140cm can have access to the upper levels without a chaperone but will not be able to access the ground level course.

There is no maximum weight.

There maximum waist size is 150cm (59in) to fit in the harnesses.

Can I participate if I am pregnant?

No. The risk is too high. You also cannot be a chaperone. The chaperone must be able to wear a harness and follow the group through the obstacles to assist in hard to reach areas.

Do you have options for people with disabilities?

We are a very adaptable team and have some resources and equipment on-hand to make the Aerial Park as inclusive as possible. Give us a call to see if we can meet your needs. We would love to create a great experience, incorporating your access requirements with our tower design!

Do I need to bring a harness, helmet, or rock climbing shoes?

No. Our tower design and safety systems/procedures require our own specific equipment for safe usage. Helmets are not required on our tower. This is one reason why we ask you to remove everything from your pockets (to prevent the possibility of objects falling from above). No special footwear is required beyond a crosstrainer, runner or casual closed-toe shoe that fits snug and comfortable. Crocs are not acceptable.

Can I get something to eat there?

We will once again have our Scoop Shack in operation plus NEW for 2021 is Geoscapes Events! Geoscapes presents Tito's Patio and The Botanical Garden patio options with licensed service running in front of the main Lodge. Check out all the menus here. This is all contingent on current limits for gatherings outside by AHS.

How does the chaperoning work? What else do I need to know about supervising my kids?

If your children/grandchildren are over 140cm (55in), they do not need to be accompanied on the tower. If, however, any of them are under 140cm, they need to be accompanied by someone who is at least 14 years-old and over 140cm. This individual will need to stay with the shorter child(ren) for the duration of the climb.

Each chaperone may supervise up to 3 children, as long as the whole group stays together as they climb around the tower.

There is no childcare facility onsite. If you need to supervise children on the ground who are too small to climb and if it is not possible for you to find another adult to help, we can provide a Climbing Buddy to accompany your children on the tower while you stay with the others on the ground. Please call to inquire about availability and pricing.

We now feature two climbing structures located just North of the tower and two boulders behind the Rainbow Valley Chalet for children who either cannot or do not want to go on the tower. There are several walking paths departing from our parking lot that you can explore.

Do I have to go through ground school again if I have been there before?

Yes you do.

What happens if I need to take a break, get some water, or go to the washroom?

You can drink water on the ground level with your harness on as long as you stay within the fenced area. If you have to use the bathroom, just let a Guide know. They’ll help you get out of your harness and when you return, they’ll help you get back in and up climbing. This also applies to parents who are escorting children to the washroom. To maximize your time on the tower, we recommend visiting the bathroom before your start time, as your climbing end time does not change if you are off the tower.

What can I bring up the tower with me?

You cannot bring anything with you up the tower (keys, phone, wallet, etc.) for safety reasons. We offer free, secure lockers at the base of the tower that you can store your small personal items in while you are climbing.

What happens if I fall?

Our harness and lanyard system will only let you fall a short distance before catching you. Once you catch your breath, you can get back onto the element yourself or one of our well-trained Guides can assist you if you’re having difficulty. If required, we’ll send a simple pulley system out to you and walk you through each step to get you back up and climbing.

What happens if I get hurt?

While we work hard to minimize the risk to you at the Aerial Park, there is some inherent risk in participating. All of our Guides are certified in First Aid and have gone through training to ensure that we provide the best service we can in case of an injury. If you are hurt on the tower but able to walk, notify a Guide either on the tower or the ground. We will provide first aid. If you are hurt while on an element, call for help and our Guides will lower you to the ground where we can continue first aid and ensure you receive additional assistance, if needed.