FAQ

What are your hours of operation?

Our regular hours of operation during the open season are as follows:

  • Monday to Friday: 9:00am - 9:00pm
  • Saturday and Sunday: 9:00am - 5:00pm
  • For other times click here
  • How do I get to Snow Valley?

    We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Turn right (west) at the traffic lights 300m ahead where there is a wooden sign that says "Whitemud Park". Follow the road down the hill and under the Freeway overpass that will lead you to our parking lot.

    For a map and directions, click here

    How do I sign up for lessons?

    There are two ways you can sign up for all our lessons.

    1. Over the phone @ 780-434-3991: We do registration for lessons over the phone with a Visa or Mastercard.
    2. In person: You can come down and sign up in person at Guest Services.

    For details about our lessons please visit the Rentals & Lessons section of this website.

    How do I get a job at Snow Valley?

    Visit our Employment section from the About Us tab at the top right of this page. Follow the prompts and fill out our online application. Even though most of our hiring is done in the fall, several jobs do become available throughout the season. We keep all applications on file and will contact you if a position does become available.

    Can I take the bus to Snow Valley?

    Public transportation to the front door of Snow Valley is not available. However, there are several bus stops at the entrance of Whitemud Park and on the north side of Whitemud Freeway. The north side of Whitemud Freeway also features a sidewalk that leads right down to Snow Valley.

    Do you have a terrain park? What features do you have in the terrain park?

    We actually have 2 Terrain Parks. The Beginner Terrain Park has smaller features that make learning much easier and more forgiving. Our Advanced Terrain Park has comparatively larger features and requires more skill to use the features properly. Photos of last year's parks are available on Snow Valley Terrain Park Facebook page or click here: Terrain Park.

    Can I book my wedding reception at Snow Valley?

    Yes, you can book the lodge for wedding receptions, or any kind of event, from May to October. We feature a complete banquet and catering department and bookings are now being accepted for the Rainbow Valley Chalet boardrooms. For further information, please visit The Lodge at Snow Valley website.

    What is the refund policy?

    Please click HERE to view the full refund policy.

    Do you offer 'tubing' at Snow Valley?

    No, unfortunately, Snow Valley no longer offers snow tubing.

    Is there a campground at Snow Valley?

    Yes! Rainbow Valley Campground is located immediately next to Snow Valley. For more information on the campground please visit www.rainbow-valley.com

    Is there a weather policy for really cold days?

    In the event of extreme weather conditions, Snow Valley may limit some facility operations. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley. Please keep posted to our website www.snowvalley.ca or phone 780-434-3991 to check current conditions and operating status.