Snow Valley Refund Policy


  • Season Passes are refundable if cancelled before opening day. After opening day refunds or a credit may be requested only for serious injury, major medical condition or relocation.

  • Refunds for medical reasons must be supported by a doctor's certificate.

  • Refunds for relocation must be supported by a letter from an employer outlining transfer and employment location.

  • Program lessons are refundable if cancelled 7 days prior to program start. This is required to allow us to resell the spot.

  • Refunds for lessons will only be considered for medical reasons supported by a doctor’s certificate (This includes all pre-registered lesson programs) Participants who cannot continue due to illness or injury will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Snow Valley gift card.

  • No refund or credit will be given to participants who elect to miss lessons for any reason. One make-up lesson will be allowed per program. Programs are held in all weather conditions.

  • Requests may be faxed to (780-436-5479), by email (kellys@snowvalley.ca), or by bringing in a letter in person to Snow Valley Guest Services.

  • All refunds will be considered after written notice and all passes or lesson material is returned to Guest Services. All refunds are pro rated to the date that material is returned

  • Telephone conversations with Snow Valley employees do not constitute an official refund request.

  • All refunds are subject to a $15.00 administration fee.

  • No Refund requests will be accepted after March 15, 2011

  • If Snow Valley closes due to weather we will accommodate with additional make up lessons.