Frequently Asked Questions

What are your hours of operation?

Our regular hours of operation during the open season are as follows:
     Monday to Friday: 9:30am - 9:00pm
     Saturday and Sunday: 9:00am - 5:00pm
     For holiday hours click here

How do I get to Snow Valley?

We are located on 119 Street just off the Whitemud Freeway. Take the 119 street exit off the Whitemud Freeway and turn south. Take your second right...there will be a sign at the turnoff that says "Whitemud Park". If you follow the road down the hill and under the Freeway overpass that will lead you to our parking lot. For a map click here

How do I sign up for lessons?

There are two ways you can sign up for all our lessons.
1. Over the phone @ 780-434-3991: We do registration for lessons over the phone with a Visa or Mastercard.
2. In person: You can come down and sign up in person at Guest Services.
For details about our lessons please go the Lessons section on our webpage.

How do I apply for a job at Snow Valley and do you still have positions available?

There are a number of ways you can apply for a job at Snow Valley. You can come down in person and fill out an application form, e-mail your resume to us at jobs@snowvalley.ab.ca or go to our Employment section on our website and fill out our online application. Even though most of our hiring is done in the fall, several jobs do become available throughout the season. We keep all applications on file and will contact you if a position does become available.

Can I take the bus to Snow Valley?

On Friday evenings between 4p and 930p you can take our Snow Valley Snow Shuttle (ETS Route 599) directly to Snow Valley from Century Parkl. The Snow Valley Snow Shuttle runs every half hour . Also if the #599 is not running, Route 30, 33, 43 and 50 all stop at the top of the hill and it's just a short walk down on the trail to Snow Valley.

Do you have a terrain park? What features do you have in the terrain park?

We actually have 2 Terrain Parks this season. Our Beginner Terrain Park has smaller features that make learning much easier and more forgiving. Our Advanced Terrain Park has comparatively larger features and requires more skill to use the features properly. Photos of last year's parks are available here: Terrain Park.

Can I book my wedding reception at Snow Valley?

Yes, you can rent our lodge for wedding receptions from April to late October. For further information, please see the Catering section on the webpage.

What is the refund policy?

Please click HERE to view the full refund policy.

Is there snow tubing at Snow Valley?

No, Snow Valley no longer offers snow tubing.

Is there a campground at Snow Valley?

Yes! Rainbow Valley Campground is located right next to Snow Valley. For more information on the campground please visit www.rainbow-valley.com

Is there a weather policy for really cold days?

In the event of extreme weather conditions, Snow Valley may limit some facility operations. The decision to do so will be made on a daily basis according to the localized conditions at Snow Valley. Please keep posted to our website www.snowvalley.ca or phone 780-434-3991 to check current conditions and operating status.